SuiteRecording Privacy Policy

1. Who We Are

This Privacy Policy explains how Custom Podcast Solutions LLC, doing business as SuiteRecording ("SuiteRecording," "we," "us," or "our"), collects, uses, and protects your information when you visit suiterecording.com, book or inquire about our services, or communicate with us by email or text message. Our principal studio is located at 1099 White Horse Rd, 3rd Floor, Voorhees, NJ 08043. You can reach us at info@suiterecording.com.

2. Information We Collect

Information you provide:

• Contact details such as your name, email address, phone number, and business or company name.
• Booking and payment information submitted through our booking platform. Payments are processed securely by Stripe. We do not store full payment card numbers on our own systems.
• The content of messages, form submissions, and other communications you send us.

Information collected automatically:

• Technical and usage data such as IP address, device and browser type, and pages visited, collected through cookies and similar technologies.
• Analytics and advertising data collected through tools including Google Analytics and Google Tag Manager, and the Meta (Facebook) Pixel.

3. How We Use Your Information

• To provide, confirm, schedule, and support your bookings and services.
• To respond to inquiries and provide customer support.
• To send transactional messages such as booking confirmations and reminders.
• To send marketing or promotional messages by email or text, only where you have opted in.
• To operate, maintain, secure, and improve our website and services.
• To comply with legal obligations and enforce our agreements.

4. Text Messaging (SMS)

If you opt in to receive text messages from SuiteRecording, we use your phone number to send booking notifications and, where you have consented, occasional promotional messages. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and you can request help by replying HELP or emailing info@suiterecording.com.

Our commitment regarding mobile information:

VERBATIM: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Information

We do not sell your personal information. We share information only in the following limited circumstances:

• With service providers and subcontractors who help us operate, such as our booking platform, payment processor (Stripe), email and SMS delivery providers, and analytics providers. These parties may use the information only to perform services for us.
• When required by law, legal process, or to protect our rights, safety, or property.
• In connection with a business transfer such as a merger or acquisition, subject to this Policy.

Text messaging originator opt-in data and consent are never shared with third parties or affiliates for their own marketing or promotional purposes.

6. Cookies, Analytics, and Advertising

We use cookies and similar technologies to operate the site, understand usage, and measure marketing. This includes Google Analytics and Google Tag Manager, and the Meta (Facebook) Pixel for advertising measurement. You can control cookies through your browser settings and can opt out of certain analytics and advertising tracking using the tools those providers make available.

7. Data Retention

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Recorded content and project files are retained and deleted in accordance with our Booking Terms and Conditions. Contact and marketing information is retained until you unsubscribe or ask us to delete it.

8. Your Choices and Rights

• Email: unsubscribe using the link in any marketing email.
• Text messages: reply STOP to opt out at any time.
• Access or deletion: email info@suiterecording.com to request access to, correction of, or deletion of your personal information, subject to applicable law.

9. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

10. Third-Party Links

Our site may link to third-party websites and services. We are not responsible for the privacy practices of those sites. We encourage you to review their policies.

11. Data Security

We use reasonable administrative, technical, and physical measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above reflects the most recent version. Material changes will be posted on this page.

13. Contact Us

SuiteRecording (Custom Podcast Solutions LLC), 1099 White Horse Rd, 3rd Floor, Voorhees, NJ 08043. Email: info@suiterecording.com. Web: suiterecording.com.